Sunday, 13 May 2012

Knowledge worker value chain

What do knowledge workers do? I've been wondering just that, here are my thoughts:
  • Taking/anticipating requests for information
  • Collecting information
  • Making requests for information
  • Storing inforation
  • Analysing information
  • Forming opinions
  • Making decisions
  • Creating information (creativity)
  • Preparing outputs (e.g. reports)
  • Distributing information
And here's how the steps interlink:

Green = the administrative side
Orange = the analytical/creative side
Blue = the output side

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2 comments:

  1. adreamaSunday, May 13, 2012

    Image made with:

    http://www.gliffy.com/

    ReplyDelete
  2. adreamaThursday, June 07, 2012

    A couple of key activities this model leaves out:
    -building and maintaining network of contacts
    -influencing the decisions of others
    -delegation

    ReplyDelete