Showing posts with label Software review. Show all posts
Showing posts with label Software review. Show all posts

Tuesday, 23 March 2010

Online success

I have been thinking recently about what makes online companies successful. Here's the output of my musings:

Twitter = blogging + RSS + word limit + popularity

Facebook = personal web pages + email + popularity (Facebook is also closed, but I don't think protecting people's data is what drove people to Facebook or made it successful.

Google  = search + better algorithm + cleaner interface + popularity

Putting content online
  • That only you can see – Google Docs/Zoho
  • That only your (vetted) friends can see – Facebook
  • That only subscribers to you can see – Twitter
  • That everyone can see – Personal webpages/Blogs/Youtube/Forums

Access to content via
  • Just a normal web page
  • An account/reader

Sunday, 20 April 2008

Risk management risks

The risk management process, as I understand it, consists of the following processes:
  • Risk identification
  • Risk evaluation
  • Risk response
  • Risk monitoring
There are of course variations in this, but that gives the basic approach. What occurs to me is that there are risks associationed with the risk management process, what I would describe as metarisks. These consist of:
  • Risk of incompleteness of risk identification (forget/don't identify a risk)
  • Risk of misevaluation of risk (think its not high risk when it is, and vice versa)
  • Risk of unsuitable response
  • Risk that response fails
  • Risk of inadequate monitoring
Of course, there is a risk that this list of risks regarding the risk management process is incomplete, that the evaluation of these risks is inappropriate etc. These are metametarisks; there is infinite regression and questions of "quis custodiet ipsos custodes?" (who will guard the guards).

Aside from the discussion of infinite regression, the issue of addressing metarisks is a serious one; the solution a simple one. I recently had the pleasure of seeing a piece of software called Stream, produced by a company called Acuity, in action. It mitigates the risk of incompleteness of risk identification by having a large database of risks; it mitigates the risk of an unsuitable response by having response suggestions; and it mitigates the risk of inadequate monitoring by storing monitoring data in the database. It may not be the first or best of its type, but it certainly seems to do a good job.