Sunday, 13 May 2012

Knowledge worker value chain

What do knowledge workers do? I've been wondering just that, here are my thoughts:
  • Taking/anticipating requests for information
  • Collecting information
  • Making requests for information
  • Storing inforation
  • Analysing information
  • Forming opinions
  • Making decisions
  • Creating information (creativity)
  • Preparing outputs (e.g. reports)
  • Distributing information
And here's how the steps interlink:

Green = the administrative side
Orange = the analytical/creative side
Blue = the output side


adreama said...

Image made with:

adreama said...

A couple of key activities this model leaves out:
-building and maintaining network of contacts
-influencing the decisions of others