It's all about: intelligent customers

Many of the problems of the world can be seen as a result of a lack of an intelligent customer. Some examples:
image-focused (democratic) government that lacks substance and delivery results from a lack of an intelligent customer in the public (voters); sensationalising, press-release-repeating, lack-of-journalistic-integrity media results from a lack of an intelligent customer in the readership; failed government IT schemes result from a lack of an intelligent customer in government; banks exposing themselves to unknown risk in collateralized debt obligations results from a lack of an intelligent customer in banks; society buying speculative advice from economists (who turn out to be wrong) results from a lack of an intelligent customer in society (individuals, government and private organisations).